appmixer.connectwise.core.NewServiceTicket
1.0.0
Public
Triggers when a new service ticket was created.
| Field | Type | Description |
|---|---|---|
| Level | select | When set to owner, all ConnectWise PSA tickets are returned. When set to board, all tickets of the specified board are returned. When set to project, all tickets of the specified project are returned. When set to phase, all tickets of the specified project phase are returned. When set to status, all tickets of the specified status are returned. When set to ticket, the specified ticket is returned. |
| Object Id | number | The ObjectId should be the Id of whatever record you are subscribing to. This should be set to 1 when using a level of Owner. |
| Field | Type | Description |
|---|---|---|
| Id | - | |
| Summary | - | |
| Record Type | - | |
| Board | - | |
| Board Id | - | |
| Board Name | - | |
| Board Info | - | |
| Status | - | |
| Status Id | - | |
| Status Name | - | |
| Status Info | - | |
| Work Role | - | |
| Work Role Id | - | |
| Work Role Name | - | |
| Work Role Info | - | |
| Work Type | - | |
| Work Type Id | - | |
| Work Type Name | - | |
| Work Type Info | - | |
| Company | - | |
| Company Id | - | |
| Company Identifier | - | |
| Company Name | - | |
| Company Info | - | |
| Site | - | |
| Site Id | - | |
| Site Name | - | |
| Site Info | - | |
| Site Name | - | |
| Address Line 1 | - | |
| Address Line 2 | - | |
| City | - | |
| State Identifier | - | |
| Zip | - | |
| Country | - | |
| Country Id | - | |
| Country Identifier | - | |
| Country Name | - | |
| Country Info | - | |
| Contact | - | |
| Contact Id | - | |
| Contact Name | - | |
| Contact Info | - | |
| Contact Name | - | |
| Contact Phone Number | - | |
| Contact Phone Extension | - | |
| Contact Email Address | - | |
| Type | - | |
| Type Id | - | |
| Type Name | - | |
| Type Info | - | |
| Sub Type | - | |
| Sub Type Id | - | |
| Sub Type Name | - | |
| Sub Type Info | - | |
| Item | - | |
| Item Id | - | |
| Item Name | - | |
| Item Info | - | |
| Team | - | |
| Team Id | - | |
| Team Name | - | |
| Team Info | - | |
| Owner | - | |
| Owner Id | - | |
| Owner Identifier | - | |
| Owner Name | - | |
| Owner Info | - | |
| Priority | - | |
| Priority Id | - | |
| Priority Name | - | |
| Priority Sort | - | |
| Priority Info | - | |
| Service Location | - | |
| Service Location Id | - | |
| Service Location Name | - | |
| Service Location Info | - | |
| Source | - | |
| Source Id | - | |
| Source Name | - | |
| Source Info | - | |
| Required Date | - | |
| Budget Hours | - | |
| Opportunity | - | |
| Opportunity Id | - | |
| Opportunity Name | - | |
| Opportunity Info | - | |
| Agreement | - | |
| Agreement Id | - | |
| Agreement Name | - | |
| Agreement Type | - | |
| Agreement Info | - | |
| Severity | - | |
| Impact | - | |
| External X Ref | - | |
| Po Number | - | |
| Knowledge Base Category Id | - | |
| Knowledge Base Sub Category Id | - | |
| Allow All Clients Portal View | - | |
| Customer Updated Flag | - | |
| Automatic Email Contact Flag | - | |
| Automatic Email Resource Flag | - | |
| Automatic Email Cc Flag | - | |
| Automatic Email Cc | - | |
| Initial Description | - | |
| Initial Internal Analysis | - | |
| Initial Resolution | - | |
| Initial Description From | - | |
| Contact Email Lookup | - | |
| Process Notifications | - | |
| Skip Callback | - | |
| Closed Date | - | |
| Closed By | - | |
| Closed Flag | - | |
| Actual Hours | - | |
| Approved | - | |
| Estimated Expense Cost | - | |
| Estimated Expense Revenue | - | |
| Estimated Product Cost | - | |
| Estimated Product Revenue | - | |
| Estimated Time Cost | - | |
| Estimated Time Revenue | - | |
| Billing Method | - | |
| Billing Amount | - | |
| Hourly Rate | - | |
| Sub Billing Method | - | |
| Sub Billing Amount | - | |
| Sub Date Accepted | - | |
| Date Resolved | - | |
| Date Resplan | - | |
| Date Responded | - | |
| Resolve Minutes | - | |
| Res Plan Minutes | - | |
| Respond Minutes | - | |
| Is In Sla | - | |
| Knowledge Base Link Id | - | |
| Resources | - | |
| Parent Ticket Id | - | |
| Has Child Ticket | - | |
| Has Merged Child Ticket Flag | - | |
| Knowledge Base Link Type | - | |
| Bill Time | - | |
| Bill Expenses | - | |
| Bill Products | - | |
| Predecessor Type | - | |
| Predecessor Id | - | |
| Predecessor Closed Flag | - | |
| Lag Days | - | |
| Lag Nonworking Days Flag | - | |
| Estimated Start Date | - | |
| Duration | - | |
| Location | - | |
| Location Id | - | |
| Location Name | - | |
| Location Info | - | |
| Department | - | |
| Department Id | - | |
| Department Identifier | - | |
| Department Name | - | |
| Department Info | - | |
| Mobile Guid | - | |
| Sla | - | |
| Sla Id | - | |
| Sla Name | - | |
| Sla Info | - | |
| Sla Status | - | |
| Currency | - | |
| Currency Id | - | |
| Currency Symbol | - | |
| Currency Currency Code | - | |
| Currency Decimal Separator | - | |
| Currency Number Of Decimals | - | |
| Currency Thousands Separator | - | |
| Currency Negative Parentheses Flag | - | |
| Currency Display Symbol Flag | - | |
| Currency Currency Identifier | - | |
| Currency Display Id Flag | - | |
| Currency Right Align | - | |
| Currency Name | - | |
| Currency Info | - | |
| Merged Parent Ticket | - | |
| Merged Parent Ticket Id | - | |
| Merged Parent Ticket Summary | - | |
| Merged Parent Ticket Info | - | |
| Integrator Tags | - | |
| Info | - | |
| Custom Fields | - |