freshdesk: appmixer.freshdesk.tickets.CreateReply

Basic Information

Name

appmixer.freshdesk.tickets.CreateReply

Version

1.0.0

Visibility

Public

Description

Add a reply to a Freshdesk ticket.

Input Ports

in

Field	Type	Description
Ticket ID	text	-
Body	textarea	-
Agent	select	-
CC Emails	text	Comma-separated email addresses to CC
BCC Emails	text	Comma-separated email addresses to BCC

Output Ports

newReply

Field	Type	Description
Reply ID		-
Ticket ID		-
Body (HTML)		-
Body (Text)		-
Agent ID		-
Created At		-
Updated At		-

Full Metadata

#metadata-viewer { display: none; }{ "name": "appmixer.freshdesk.tickets.CreateReply", "author": "Camilo Manrique <camilo@client.io>", "description": "Add a reply to a Freshdesk ticket.", "private": false, "auth": { "service": "appmixer:freshdesk" }, "quota": { "manager": "appmixer:freshdesk", "resources": "tickets.update", "scope": { "userId": "{{userId}}" } }, "inPorts": [ { "name": "in", "schema": { "type": "object", "properties": { "ticketId": { "type": "number" }, "body": { "type": "string" }, "agentId": { "type": "number" }, "ccEmails": { "type": "string" }, "bccEmails": { "type": "string" } }, "required": [ "ticketId", "body" ] }, "inspector": { "inputs": { "ticketId": { "type": "text", "label": "Ticket ID", "index": 1 }, "body": { "type": "textarea", "label": "Body", "index": 2 }, "agentId": { "type": "select", "label": "Agent", "index": 3, "source": { "url": "/component/appmixer/freshdesk/agents/ListAgents?outPort=agents", "data": { "transform": "./ListAgents#agentsToSelectArray" } } }, "ccEmails": { "type": "text", "label": "CC Emails", "tooltip": "Comma-separated email addresses to CC", "index": 4 }, "bccEmails": { "type": "text", "label": "BCC Emails", "tooltip": "Comma-separated email addresses to BCC", "index": 5 } } } } ], "outPorts": [ { "name": "newReply", "options": [ { "label": "Reply ID", "value": "id" }, { "label": "Ticket ID", "value": "ticketId" }, { "label": "Body (HTML)", "value": "body" }, { "label": "Body (Text)", "value": "bodyText" }, { "label": "Agent ID", "value": "agentId" }, { "label": "Created At", "value": "createdAt" }, { "label": "Updated At", "value": "updatedAt" } ] } ], "icon": "data:image/svg+xml;base64,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" }