Freshdesk is the online customer engagement solution from Freshworks, lets you streamline your company's customer support using the customer service software and helps you to efficiently manage your customers as you scale.
Changelog
13 versions
v2.1.0
Latest
- Added test() (Flow Test Mode) to all triggers: NewTicket, UpdatedTicket, DeletedTicket, NewConversation — emit one realistic item via a read-only call, reusing the same fetch/mapping path as tick().
- Replaced the axios/request/request-promise dependencies with a shared lib.apiCall helper built on context.httpRequest; no behavior change to existing components.
v2.0.0
- (breaking change) MakeApiCall: headers and parameters changed to key-value array inputs per standard #1459 — existing flows that previously set these as JSON strings must migrate to the key-value editor. Body remains textarea/JSON.
v1.4.1
- Added output examples to component schemas.
v1.4.0
- Added Solution Categories CRUD components: CreateCategory, UpdateCategory, GetCategory, DeleteCategory, ListCategories.
- Added Solution Folders CRUD components: CreateFolder, UpdateFolder, GetFolder, DeleteFolder, ListFolders.
- Added Solution Articles CRUD components: CreateArticle, UpdateArticle, GetArticle, DeleteArticle, ListArticles.
- Added MakeApiCall component for generic authenticated API calls.
- NewTicket, UpdatedTicket, GetTicket: expanded output fields (updatedAt, frDueBy, source, sourceInfo, groupId, emailConfigId, productId, tags, customFields).
- ListTickets: expanded output fields (updatedAt, frDueBy, source, groupId, emailConfigId, productId, tags, customFields).
v1.3.0
- Added CreateReply and CreateNote components for ticket conversations.
v1.2.0
- Added companies CRUD components: CreateCompany, UpdateCompany, DeleteCompany, GetCompany, FindCompanies.
v1.1.3
- Implemented multiselect input normalization for embed fields in GetTicket, NewTicket, and UpdatedTicket components.
v1.1.2
- Fixed an issue with the `ListTickets` component where it was only returning 30 tickets.
v1.1.1
- Added new trigger DeletedTicket.
- Get Ticket: fixed output port.
v1.0.4
- Updated the input json schema of component CreateTicket to have correct required fields.
v1.0.3
- Fixed an issue with the `ListContacts` component when using 'Created At' and 'Updated At' filters.
v1.0.2
- Fixed incorrect icons for `ListAgents` and `ListContacts`.
v1.0.1
- Initial version
Authentication
| Type | Details |
|---|---|
| API Key |
Domain (text)
Your Freshdesk subdomain - e.g. if the domain is https://example.freshdesk.com just type example inside this field
API Key (text)
Log into your Freshdesk account and find Your API Key in Profile settings page.
|
Triggers
4Actions
35
Delete Company
Delete a company from Freshdesk. Note: deleting a company does not delete its contacts — they remain but are no longer associated with the company.
Export Contacts
Export contacts from Freshdesk to a CSV file. Initiates the export, waits for it to complete, then streams the file into Appmixer file storage and returns the file ID.