freshdesk: appmixer.freshdesk.tickets.NewConversation

Basic Information

Name

appmixer.freshdesk.tickets.NewConversation

Version

1.0.0

Visibility

Public

Description

Triggers when a new conversation (reply or private note) is added to a ticket.

Properties

Field	Type	Description
Include	multiselect	Choose which types of conversations to detect. Conversations are public replies; Notes are private notes. Both are selected by default.
Ignore Agents	multiselect	If the new conversation was added by any of these agents, the trigger will not fire.

Output Ports

out

Field	Type	Description
Conversation		-
Conversation Type		-
All Conversations		-
Ticket		-

Full Metadata

#metadata-viewer { display: none; }{ "name": "appmixer.freshdesk.tickets.NewConversation", "author": "Appmixer <info@appmixer.com>", "description": "Triggers when a new conversation (reply or private note) is added to a ticket.", "private": false, "tick": true, "auth": { "service": "appmixer:freshdesk" }, "quota": { "manager": "appmixer:freshdesk", "resources": "tickets.polling", "scope": { "userId": "{{userId}}" } }, "properties": { "schema": { "type": "object", "properties": { "ignoreAgents": { "type": [ "array", "string" ] }, "include": { "type": [ "array", "string" ] } } }, "inspector": { "inputs": { "include": { "type": "multiselect", "label": "Include", "index": 1, "defaultValue": [ "conversations", "notes" ], "tooltip": "Choose which types of conversations to detect. <b>Conversations</b> are public replies; <b>Notes</b> are private notes. Both are selected by default.", "options": [ { "label": "Conversations (replies)", "value": "conversations" }, { "label": "Notes (private)", "value": "notes" } ] }, "ignoreAgents": { "type": "multiselect", "label": "Ignore Agents", "index": 2, "tooltip": "If the new conversation was added by any of these agents, the trigger will not fire.", "source": { "url": "/component/appmixer/freshdesk/agents/ListAgents?outPort=agents", "data": { "transform": "./ListAgents#agentsToSelectArray" } } } } } }, "outPorts": [ { "name": "out", "options": [ { "label": "Conversation", "value": "conversation", "schema": { "type": "object", "properties": { "id": { "type": "number", "title": "Conversation.ID" }, "body": { "type": "string", "title": "Conversation.Body (HTML)" }, "body_text": { "type": "string", "title": "Conversation.Body (Text)" }, "ticket_id": { "type": "number", "title": "Conversation.Ticket ID" }, "user_id": { "type": "number", "title": "Conversation.User ID" }, "private": { "type": "boolean", "title": "Conversation.Private" }, "source": { "type": "number", "title": "Conversation.Source" }, "created_at": { "type": "string", "title": "Conversation.Created At" }, "updated_at": { "type": "string", "title": "Conversation.Updated At" } } } }, { "label": "Conversation Type", "value": "conversationType", "schema": { "type": "string" } }, { "label": "All Conversations", "value": "conversationsList", "schema": { "type": "array", "items": { "type": "object", "properties": { "id": { "type": "number", "title": "Conversation.ID" }, "body": { "type": "string", "title": "Conversation.Body (HTML)" }, "body_text": { "type": "string", "title": "Conversation.Body (Text)" }, "ticket_id": { "type": "number", "title": "Conversation.Ticket ID" }, "user_id": { "type": "number", "title": "Conversation.User ID" }, "private": { "type": "boolean", "title": "Conversation.Private" }, "source": { "type": "number", "title": "Conversation.Source" }, "created_at": { "type": "string", "title": "Conversation.Created At" }, "updated_at": { "type": "string", "title": "Conversation.Updated At" } } } } }, { "label": "Ticket", "value": "ticket", "schema": { "type": "object", "properties": { "id": { "type": "number", "title": "Ticket.ID" }, "subject": { "type": "string", "title": "Ticket.Subject" }, "status": { "type": "number", "title": "Ticket.Status" }, "priority": { "type": "number", "title": "Ticket.Priority" }, "type": { "type": "string", "title": "Ticket.Type" }, "responder_id": { "type": "number", "title": "Ticket.Agent ID" }, "requester_id": { "type": "number", "title": "Ticket.Requester ID" }, "group_id": { "type": "number", "title": "Ticket.Group ID" }, "due_by": { "type": "string", "title": "Ticket.Due By" }, "created_at": { "type": "string", "title": "Ticket.Created At" }, "updated_at": { "type": "string", "title": "Ticket.Updated At" } } } } ] } ], "icon": "data:image/svg+xml;base64,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" }