freshdesk: appmixer.freshdesk.tickets.ListTickets

Basic Information

Name

appmixer.freshdesk.tickets.ListTickets

Version

1.0.0

Visibility

Public

Description

List tickets from your Freshdesk.

Input Ports

in

Field	Type	Description
Filter tickets	toggle	-
Limit	number	The number of results you want to retrieve (max 9000). The total number of ticket you can get depends on your Freshdesk plan - Blossom/Garden/Estate/Forest. With the basic Blossom plan, you cannot get more than 5000 tickets per one call from Freshdesk, so if the component starts failing, you should lower limit or raise your Freshdesk plan.
Filters	expression	-
All tickets at once	toggle	If set to true, all the tickets will be sent as an array in one message, otherwise each ticket will be sent in a separate message

Output Ports

tickets

Dynamic variables loaded from /component/appmixer/freshdesk/tickets/GenerateTicketsOutput?outPort=out

Full Metadata

#metadata-viewer { display: none; }{ "name": "appmixer.freshdesk.tickets.ListTickets", "author": "Camilo Manrique <camilo@client.io>", "description": "List tickets from your Freshdesk.", "private": false, "auth": { "service": "appmixer:freshdesk" }, "quota": { "manager": "appmixer:freshdesk", "resources": "tickets.polling", "scope": { "userId": "{{userId}}" } }, "inPorts": [ { "name": "in", "schema": { "type": "object", "properties": { "withFilters": { "type": "boolean" }, "limit": { "type": "number", "max": 9000 }, "filters": {}, "allAtOnce": { "type": "boolean" } }, "required": [ "withFilters", "allAtOnce" ] }, "inspector": { "inputs": { "withFilters": { "type": "toggle", "label": "Filter tickets", "index": 1, "defaultValue": false }, "limit": { "type": "number", "label": "Limit", "index": 2, "tooltip": "The number of results you want to retrieve (max 9000). The total number of ticket you can get depends on your Freshdesk plan - Blossom/Garden/Estate/Forest. With the basic Blossom plan, you cannot get more than 5000 tickets per one call from Freshdesk, so if the component starts failing, you should lower limit or raise your Freshdesk plan.", "defaultValue": 100 }, "filters": { "when": { "eq": { "withFilters": true } }, "type": "expression", "index": 3, "label": "Filters", "fields": { "field": { "type": "select", "index": 1, "label": "Field", "options": [ { "label": "Agent", "value": "agentId" }, { "label": "Priority", "value": "priority" }, { "label": "Status", "value": "status" }, { "label": "Tag", "value": "tag" }, { "label": "Due by", "value": "dueBy" }, { "label": "First response due by", "value": "frDueBy" }, { "label": "Created at", "value": "createdAt" }, { "label": "Updated at", "value": "updatedAt" } ] }, "agentId": { "when": { "eq": { "./field": "agentId" } }, "type": "select", "label": "Agent", "index": 2, "group": "ticket", "source": { "url": "/component/appmixer/freshdesk/agents/ListAgents?outPort=agents", "data": { "transform": "./ListAgents#agentsToSelectArray" } } }, "priorityOperator": { "when": { "eq": { "./field": "priority" } }, "type": "select", "label": "Operator", "index": 3, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "=", "value": "=" }, { "label": ">", "value": ">" }, { "label": "<", "value": "<" } ] }, "priorityValue": { "when": { "eq": { "./field": "priority" } }, "type": "select", "label": "Value", "index": 4, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "Low", "value": 1 }, { "label": "Medium", "value": 2 }, { "label": "High", "value": 3 }, { "label": "Urgent", "value": 4 } ] }, "status": { "when": { "eq": { "./field": "status" } }, "type": "select", "group": "ticket", "label": "Status", "index": 5, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "Open", "value": 2 }, { "label": "Pending", "value": 3 }, { "label": "Resolved", "value": 4 }, { "label": "Closed", "value": 5 } ] }, "tag": { "when": { "eq": { "./field": "tag" } }, "type": "text", "label": "Tag", "index": 6 }, "dueByOperator": { "when": { "eq": { "./field": "dueBy" } }, "type": "select", "label": "Operator", "index": 7, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "=", "value": "=" }, { "label": ">", "value": ">" }, { "label": "<", "value": "<" } ] }, "dueByValue": { "when": { "eq": { "./field": "dueBy" } }, "type": "date-time", "label": "Value", "index": 8 }, "frDueByOperator": { "when": { "eq": { "./field": "frDueBy" } }, "type": "select", "label": "Operator", "index": 9, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "=", "value": "=" }, { "label": ">", "value": ">" }, { "label": "<", "value": "<" } ] }, "frDueByValue": { "when": { "eq": { "./field": "frDueBy" } }, "type": "date-time", "label": "Value", "index": 10 }, "createdAtOperator": { "when": { "eq": { "./field": "createdAt" } }, "type": "select", "label": "Operator", "index": 11, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "=", "value": "=" }, { "label": ">", "value": ">" }, { "label": "<", "value": "<" } ] }, "createdAtValue": { "when": { "eq": { "./field": "createdAt" } }, "type": "date-time", "label": "Value", "index": 12 }, "updatedAtOperator": { "when": { "eq": { "./field": "updatedAt" } }, "type": "select", "label": "Operator", "index": 13, "options": [ { "clearItem": true, "content": "-- Clear selection --" }, { "label": "=", "value": "=" }, { "label": ">", "value": ">" }, { "label": "<", "value": "<" } ] }, "updatedAtValue": { "when": { "eq": { "./field": "updatedAt" } }, "type": "date-time", "label": "Value", "index": 14 } } }, "allAtOnce": { "type": "toggle", "defaultValue": true, "index": 4, "label": "All tickets at once", "tooltip": "If set to true, all the tickets will be sent as an array in one message, otherwise each ticket will be sent in a separate message" } } } } ], "outPorts": [ { "name": "tickets", "source": { "url": "/component/appmixer/freshdesk/tickets/GenerateTicketsOutput?outPort=out", "data": { "properties": { "operation": 1, "allAtOnce": "inputs/in/allAtOnce" }, "transform": "./GenerateTicketsOutput#getOutputOptions" } } } ], "icon": 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