intercom: Reply to Conversation – Appmixer connector library

Basic Information

Name

appmixer.intercom.core.ReplytoConversation

Label

Reply to Conversation

Version

1.0.0

Visibility

Public

Description

Send a reply to an existing conversation. This can be used by admins or contacts to respond. Please note that the changes made using the Intercom API are not reflected in real time.

Input Ports

in

Field	Type	Description
Conversation Id	text	The unique identifier of the conversation to reply to, or 'last' to reply to the last part
Reply Type	select	Choose whether this is a contact reply or admin reply
Intercom User Id	text	The Intercom identifier for the contact (use this OR email OR user_id)
Email	text	The email address of the contact (use this OR intercom_user_id OR user_id)
User Id	text	The external user Id for the contact (use this OR intercom_user_id OR email)
Admin Id	text	The Id of the admin authoring the reply (required for admin replies)
Message Type	select	The type of message (required for admin replies)
Body	textarea	The text body of the reply (required for contact replies and admin comment/note types)

Output Ports

out

Field	Type	Description
Type		-
Conversation Id		-
Created At		-
Updated At		-
Waiting Since		-
Snoozed Until		-
Source		-
Contacts		-
First Contact Reply		-
Admin Assignee Id		-
Team Assignee Id		-
Open		-
State		-
Read		-
Tags		-
Priority		-
Sla Applied		-
Statistics		-
Conversation Rating		-
Teammates		-
Title		-
Custom Attributes		-
Topics		-
Ticket		-
Linked Objects		-
Ai Agent		-
Ai Agent Participated		-
Conversation Parts		-

Full Metadata

#metadata-viewer { display: none; }{ "name": "appmixer.intercom.core.ReplytoConversation", "label": "Reply to Conversation", "author": "Appmixer <info@appmixer.com>", "description": "Send a reply to an existing conversation. This can be used by admins or contacts to respond. Please note that the changes made using the Intercom API are not reflected in real time.", "version": "1.0.0", "private": false, "auth": { "service": "appmixer:intercom" }, "quota": { "manager": "appmixer:intercom", "resources": "requests" }, "inPorts": [ { "name": "in", "schema": { "type": "object", "properties": { "id": { "type": "string", "title": "Conversation Id" }, "reply_type": { "type": "string", "enum": [ "contact", "admin" ], "title": "Reply Type" }, "intercom_user_id": { "type": "string", "title": "Intercom User Id" }, "email": { "type": "string", "title": "Email" }, "user_id": { "type": "string", "title": "User Id" }, "admin_id": { "type": "string", "title": "Admin Id" }, "message_type": { "type": "string", "enum": [ "comment", "note" ], "title": "Message Type" }, "body": { "type": "string", "title": "Body" } }, "required": [ "id", "reply_type", "body" ] }, "inspector": { "inputs": { "id": { "type": "text", "tooltip": "The unique identifier of the conversation to reply to, or 'last' to reply to the last part", "label": "Conversation Id", "index": 0 }, "reply_type": { "type": "select", "tooltip": "Choose whether this is a contact reply or admin reply", "label": "Reply Type", "index": 1, "options": [ { "label": "Contact Reply", "value": "contact" }, { "label": "Admin Reply", "value": "admin" } ] }, "intercom_user_id": { "when": { "eq": { "reply_type": "contact" } }, "type": "text", "tooltip": "The Intercom identifier for the contact (use this OR email OR user_id)", "label": "Intercom User Id", "index": 2 }, "email": { "when": { "eq": { "reply_type": "contact" } }, "type": "text", "tooltip": "The email address of the contact (use this OR intercom_user_id OR user_id)", "label": "Email", "index": 3 }, "user_id": { "when": { "eq": { "reply_type": "contact" } }, "type": "text", "tooltip": "The external user Id for the contact (use this OR intercom_user_id OR email)", "label": "User Id", "index": 4 }, "admin_id": { "when": { "eq": { "reply_type": "admin" } }, "type": "text", "tooltip": "The Id of the admin authoring the reply (required for admin replies)", "label": "Admin Id", "index": 5 }, "message_type": { "when": { "eq": { "reply_type": "admin" } }, "type": "select", "tooltip": "The type of message (required for admin replies)", "label": "Message Type", "index": 6, "options": [ { "label": "Comment", "value": "comment" }, { "label": "Note", "value": "note" } ] }, "body": { "type": "textarea", "tooltip": "The text body of the reply (required for contact replies and admin comment/note types)", "label": "Body", "index": 7 } } } } ], "outPorts": [ { "name": "out", "options": [ { "label": "Type", "value": "type", "schema": { "type": "string", "example": "conversation" } }, { "label": "Conversation Id", "value": "id", "schema": { "type": "string", "example": "conv-xyz789" } }, { "label": "Created At", "value": "created_at", "schema": { "type": "number", "example": 1737024600 } }, { "label": "Updated At", "value": "updated_at", "schema": { "type": "number", "example": 1737028200 } }, { "label": "Waiting Since", "value": "waiting_since", "schema": { "type": "number", "example": 1737028200 } }, { "label": "Snoozed Until", "value": "snoozed_until", "schema": { "type": "string", "example": "" } }, { "label": "Source", "value": "source", "schema": { "type": "object", "properties": { "type": { "type": "string", "title": "Source.Type" }, "id": { "type": "string", "title": "Source.Id" }, "delivered_as": { "type": "string", "title": "Source.Delivered As" }, "subject": { "type": "string", "title": "Source.Subject" }, "body": { "type": "string", "title": "Source.Body" }, "author": { "type": "object", "properties": { "type": { "type": "string", "title": "Source.Author.Type" }, "id": { "type": "string", "title": "Source.Author.Id" }, "name": { "type": "string", "title": "Source.Author.Name" }, "email": { "type": "string", "title": "Source.Author.Email" } }, "title": "Source.Author" }, "attachments": { "type": "array", "items": {}, "title": "Source.Attachments" }, "url": { "type": "string", "title": "Source.Url" }, "redacted": { "type": "boolean", "title": "Source.Redacted" } }, "example": { "type": "conversation", "id": "msg-abc123", "body": "Help with API" } } }, { "label": "Contacts", "value": "contacts", "schema": { "type": "object", "properties": { "type": { "type": "string", "title": "Contacts.Type" }, "contacts": { "type": "array", "items": { "type": "object", "properties": { "type": { "type": "string", "title": "Contacts.Contacts.Type" }, "id": { "type": "string", "title": "Contacts.Contacts.Id" }, "external_id": { "type": "string", "title": "Contacts.Contacts.External Id" } } }, "title": "Contacts.Contacts" } }, "example": { "type": "contact.list", "contacts": [ { "type": "contact", "id": "6789abcdef012345" } ] } } }, { "label": "First Contact Reply", "value": "first_contact_reply", "schema": { "type": "object", "properties": { "created_at": { "type": "number", "title": "First Contact Reply.Created At" }, "type": { "type": "string", "title": "First Contact Reply.Type" }, "url": { "type": "string", "title": "First Contact Reply.Url" } } } }, { "label": "Admin Assignee Id", "value": "admin_assignee_id", "schema": { "type": "string" } }, { "label": "Team Assignee Id", "value": "team_assignee_id", "schema": { "type": "string" } }, { "label": "Open", "value": "open", "schema": { "type": "boolean" } }, { "label": "State", "value": "state", "schema": { "type": "string" } }, { "label": "Read", "value": "read", "schema": { "type": "boolean" } }, { "label": "Tags", "value": "tags", "schema": { "type": "object", "properties": { "type": { "type": "string", "title": "Tags.Type" }, "tags": { "type": "array", "items": {}, "title": "Tags.Tags" } } } }, { "label": "Priority", "value": "priority", "schema": { "type": "string" } }, { "label": "Sla Applied", "value": "sla_applied", "schema": { "type": "string" } }, { "label": "Statistics", "value": "statistics", "schema": { "type": "string" } }, { "label": "Conversation Rating", "value": "conversation_rating", "schema": { "type": "string" } }, { "label": "Teammates", "value": "teammates", "schema": { "type": "string" } }, { "label": "Title", "value": "title", "schema": { "type": "string" } }, { "label": "Custom Attributes", "value": "custom_attributes", "schema": { "type": "object", "properties": {} } }, { "label": "Topics", "value": "topics", "schema": { "type": "object", "properties": {} } }, { "label": "Ticket", "value": "ticket", "schema": { "type": "string" } }, { "label": "Linked Objects", "value": "linked_objects", "schema": { "type": "object", "properties": { "type": { "type": "string", "title": "Linked Objects.Type" }, "data": { "type": "array", "items": {}, "title": "Linked Objects.Data" }, "total_count": { "type": "number", "title": "Linked Objects.Total Count" }, "has_more": { "type": "boolean", "title": "Linked Objects.Has More" } } } }, { "label": "Ai Agent", "value": "ai_agent", "schema": { "type": "string" } }, { "label": "Ai Agent Participated", "value": "ai_agent_participated", "schema": { "type": "boolean" } }, { "label": "Conversation Parts", "value": "conversation_parts", "schema": { "type": "object", "properties": { "type": { "type": "string", "title": "Conversation Parts.Type" }, "conversation_parts": { "type": "array", "items": { "type": "object", "properties": { "type": { "type": "string", "title": "Conversation Parts.Conversation Parts.Type" }, "id": { "type": "string", "title": "Conversation Parts.Conversation Parts.Id" }, "part_type": { "type": "string", "title": "Conversation Parts.Conversation Parts.Part Type" }, "body": { "type": "string", "title": "Conversation Parts.Conversation Parts.Body" }, "created_at": { "type": "number", "title": "Conversation Parts.Conversation Parts.Created At" }, "updated_at": { "type": "number", "title": "Conversation Parts.Conversation Parts.Updated At" }, "notified_at": { "type": "number", "title": "Conversation Parts.Conversation Parts.Notified At" }, "assigned_to": { "type": "string", "title": "Conversation Parts.Conversation Parts.Assigned To" }, "author": { "type": "object", "properties": { "id": { "type": "string", "title": "Conversation Parts.Conversation Parts.Author.Id" }, "type": { "type": "string", "title": "Conversation Parts.Conversation Parts.Author.Type" }, "name": { "type": "string", "title": "Conversation Parts.Conversation Parts.Author.Name" }, "email": { "type": "string", "title": "Conversation Parts.Conversation Parts.Author.Email" } }, "title": "Conversation Parts.Conversation Parts.Author" }, "attachments": { "type": "array", "items": {}, "title": "Conversation Parts.Conversation Parts.Attachments" }, "external_id": { "type": "string", "title": "Conversation Parts.Conversation Parts.External Id" }, "redacted": { "type": "boolean", "title": "Conversation Parts.Conversation Parts.Redacted" }, "metadata": { "type": "object", "properties": {}, "title": "Conversation Parts.Conversation Parts.Metadata" }, "email_message_metadata": { "type": "string", "title": "Conversation Parts.Conversation Parts.Email Message Metadata" }, "app_package_code": { "type": "string", "title": "Conversation Parts.Conversation Parts.App Package Code" } } }, "title": "Conversation Parts.Conversation Parts" }, "total_count": { "type": "number", "title": "Conversation Parts.Total Count" } } } } ] } ], "icon": 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