tickets: appmixer.zendesk.tickets.WatchTickets

Basic Information

Name

appmixer.zendesk.tickets.WatchTickets

Version

1.0.0

Visibility

Public

Description

Watch for new or updated tickets.

Properties

Field	Type	Description
Update Type	select	Detect either new or updated tickets.
Type Condition	expression	Filter tickets by type condition.
Status Condition	expression	Filter tickets by status condition.
Priority Condition	expression	Filter tickets by priority condition.

Output Ports

out

Field	Type	Description
Ticket		-

Full Metadata

#metadata-viewer { display: none; }{ "name": "appmixer.zendesk.tickets.WatchTickets", "author": "Appmixer <info@appmixer.com>", "description": "Watch for new or updated tickets.", "icon": "data:image/svg+xml;base64,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", "webhook": true, "auth": { "service": "appmixer:zendesk:tickets", "scope": [ "webhooks:write", "triggers:write", "tickets:read" ] }, "properties": { "schema": { "type": "object", "properties": { "updateType": { "type": "string" }, "typeCondition": { "type": "object" }, "statusCondition": { "type": "object" }, "priorityCondition": { "type": "object" } } }, "inspector": { "inputs": { "updateType": { "type": "select", "label": "Update Type", "description": "Detect either new or updated tickets.", "index": 1, "options": [ { "label": "Created", "value": "Create" }, { "label": "Changed", "value": "Change" } ] }, "typeCondition": { "type": "expression", "label": "Type Condition", "description": "Filter tickets by type condition.", "index": 2, "levels": [ "ADD" ], "fields": { "operator": { "type": "select", "label": "Operator", "options": [ { "label": "Is", "value": "is" }, { "label": "Is Not", "value": "is_not" } ] }, "value": { "type": "select", "label": "Type", "options": [ { "label": "Question", "value": "question" }, { "label": "Incident", "value": "incident" }, { "label": "Problem", "value": "problem" }, { "label": "Task", "value": "task" } ] } } }, "statusCondition": { "type": "expression", "label": "Status Condition", "description": "Filter tickets by status condition.", "index": 3, "levels": [ "ADD" ], "fields": { "operator": { "type": "select", "label": "Operator", "options": [ { "label": "Is", "value": "is" }, { "label": "Is Not", "value": "is_not" }, { "label": "Less Than", "value": "less_than" }, { "label": "Greater Than", "value": "greater_than" } ] }, "value": { "type": "select", "label": "Status", "options": [ { "label": "New", "value": "new" }, { "label": "Open", "value": "open" }, { "label": "Pending", "value": "pending" }, { "label": "Hold", "value": "hold" }, { "label": "Solved", "value": "solved" }, { "label": "Closed", "value": "closed" } ] } } }, "priorityCondition": { "type": "expression", "label": "Priority Condition", "description": "Filter tickets by priority condition.", "index": 4, "levels": [ "ADD" ], "fields": { "operator": { "type": "select", "label": "Operator", "options": [ { "label": "Is", "value": "is" }, { "label": "Is Not", "value": "is_not" }, { "label": "Less Than", "value": "less_than" }, { "label": "Greater Than", "value": "greater_than" } ] }, "value": { "type": "select", "label": "Priority", "options": [ { "label": "Low", "value": "low" }, { "label": "Normal", "value": "normal" }, { "label": "High", "value": "high" }, { "label": "Urgent", "value": "urgent" }, { "label": "No priority", "value": "" } ] } } } } } }, "outPorts": [ { "name": "out", "options": [ { "label": "Ticket", "value": "ticket", "schema": { "type": "object", "properties": { "allow_attachments": { "type": "boolean", "description": "Permission for agents to add add attachments to a comment. Defaults to true", "readOnly": true }, "allow_channelback": { "type": "boolean", "description": "Is false if channelback is disabled, true otherwise. Only applicable for channels framework ticket", "readOnly": true }, "assignee_email": { "type": "string", "description": "Write only. The email address of the agent to assign the ticket to", "writeOnly": true }, "assignee_id": { "type": "integer", "description": "The agent currently assigned to the ticket" }, "attribute_value_ids": { "type": "array", "description": "Write only. An array of the IDs of attribute values to be associated with the ticket", "writeOnly": true }, "brand_id": { "type": "integer", "description": "Enterprise only. The id of the brand this ticket is associated with" }, "collaborator_ids": { "type": "array", "description": "The ids of users currently CC'ed on the ticket" }, "collaborators": { "type": "array", "description": "POST requests only. Users to add as cc's when creating a ticket. See [Setting Collaborators](/documentation/ticketing/managing-tickets/creating-and-updating-tickets#setting-collaborators)", "items": { "type": "object", "properties": { "email": { "type": "string", "format": "email" }, "name": { "type": "string" } }, "example": { "email": "someone@example.com", "name": "Someone Special" } } }, "comment": { "type": "object", "description": "Write only. An object that adds a comment to the ticket. See [Ticket comments](/api-reference/ticketing/tickets/ticket_comments/). To include an attachment with the comment, see [Attaching files](/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#attaching-files)", "writeOnly": true }, "created_at": { "type": "string", "format": "date-time", "description": "When this record was created", "readOnly": true }, "custom_fields": { "type": "array", "description": "Custom fields for the ticket. See [Setting custom field values](/documentation/ticketing/managing-tickets/creating-and-updating-tickets#setting-custom-field-values)" }, "custom_status_id": { "type": "integer", "description": "The custom ticket status id of the ticket. See [custom ticket statuses](#custom-ticket-statuses)" }, "description": { "type": "string", "description": "Read-only first comment on the ticket. When [creating a ticket](#create-ticket), use `comment` to set the description. See [Description and first comment](#description-and-first-comment)\n", "readOnly": true }, "due_at": { "type": "string", "format": "date-time", "description": "If this is a ticket of type \"task\" it has a due date. Due date format uses [ISO 8601](http://en.wikipedia.org/wiki/ISO_8601) format.", "nullable": true }, "email_cc_ids": { "type": "array", "description": "The ids of agents or end users currently CC'ed on the ticket. See [CCs and followers resources](https://support.zendesk.com/hc/en-us/articles/360020585233) in the Support Help Center" }, "email_ccs": { "type": "object", "description": "Write only. An array of objects that represent agent or end users email CCs to add or delete from the ticket. See [Setting email CCs](/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-email-ccs)", "writeOnly": true }, "external_id": { "type": "string", "description": "An id you can use to link Zendesk Support tickets to local records" }, "follower_ids": { "type": "array", "description": "The ids of agents currently following the ticket. See [CCs and followers resources](https://support.zendesk.com/hc/en-us/articles/360020585233)" }, "followers": { "type": "object", "description": "Write only. An array of objects that represent agent followers to add or delete from the ticket. See [Setting followers](/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-followers)", "writeOnly": true }, "followup_ids": { "type": "array", "description": "The ids of the followups created from this ticket. Ids are only visible once the ticket is closed", "readOnly": true }, "forum_topic_id": { "type": "integer", "description": "The topic in the Zendesk Web portal this ticket originated from, if any. The Web portal is deprecated", "readOnly": true }, "from_messaging_channel": { "type": "boolean", "description": "If true, the ticket's [via type](/documentation/ticketing/reference-guides/via-object-reference/) is a messaging channel.", "readOnly": true }, "group_id": { "type": "integer", "description": "The group this ticket is assigned to" }, "has_incidents": { "type": "boolean", "description": "Is true if a ticket is a problem type and has one or more incidents linked to it. Otherwise, the value is false.", "readOnly": true }, "id": { "type": "integer", "description": "Automatically assigned when the ticket is created", "readOnly": true }, "is_public": { "type": "boolean", "description": "Is true if any comments are public, false otherwise", "readOnly": true }, "macro_id": { "type": "integer", "description": "Write only. A macro ID to be recorded in the ticket audit", "writeOnly": true }, "macro_ids": { "type": "array", "description": "POST requests only. List of macro IDs to be recorded in the ticket audit" }, "metadata": { "type": "object", "description": "Write only. Metadata for the audit. In the `audit` object, the data is specified in the `custom` property of the `metadata` object. See [Setting Metadata](/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-metadata)", "writeOnly": true }, "organization_id": { "type": "integer", "description": "The organization of the requester. You can only specify the ID of an organization associated with the requester. See [Organization Memberships](/api-reference/ticketing/organizations/organization_memberships/)" }, "priority": { "type": "string", "description": "The urgency with which the ticket should be addressed.", "enum": [ "urgent", "high", "normal", "low" ] }, "problem_id": { "type": "integer", "description": "For tickets of type \"incident\", the ID of the problem the incident is linked to" }, "raw_subject": { "type": "string", "description": "The dynamic content placeholder, if present, or the \"subject\" value, if not. See [Dynamic Content Items](/api-reference/ticketing/ticket-management/dynamic_content/)\n" }, "recipient": { "type": "string", "description": "The original recipient e-mail address of the ticket. Notification emails for the ticket are sent from this address" }, "requester": { "type": "object", "description": "Write only. See [Creating a ticket with a new requester](/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#creating-a-ticket-with-a-new-requester)", "writeOnly": true }, "requester_id": { "type": "integer", "description": "The user who requested this ticket" }, "safe_update": { "type": "boolean", "description": "Write only. Optional boolean. When true and an `update_stamp` date is included, protects against ticket update collisions and returns a message to let you know if one occurs. See [Protecting against ticket update collisions](/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#protecting-against-ticket-update-collisions). A value of false has the same effect as true. Omit the property to force the updates to not be safe", "writeOnly": true }, "satisfaction_rating": { "type": "object", "description": "The satisfaction rating of the ticket, if it exists, or the state of satisfaction, \"offered\" or \"unoffered\". The value is null for plan types that don't support CSAT", "additionalProperties": true, "readOnly": true }, "sharing_agreement_ids": { "type": "array", "description": "The ids of the sharing agreements used for this ticket", "readOnly": true }, "status": { "type": "string", "description": "The state of the ticket.\n\nIf your account has activated custom ticket statuses, this is the ticket's\nstatus category. See [custom ticket statuses](#custom-ticket-statuses).\n", "enum": [ "new", "open", "pending", "hold", "solved", "closed" ] }, "subject": { "type": "string", "description": "The value of the subject field for this ticket" }, "submitter_id": { "type": "integer", "description": "The user who submitted the ticket. The submitter always becomes the author of the first comment on the ticket" }, "tags": { "type": "array", "description": "The array of tags applied to this ticket" }, "ticket_form_id": { "type": "integer", "description": "Enterprise only. The id of the ticket form to render for the ticket" }, "type": { "type": "string", "description": "The type of this ticket.", "enum": [ "problem", "incident", "question", "task" ] }, "updated_at": { "type": "string", "format": "date-time", "description": "When this record last got updated", "readOnly": true }, "updated_stamp": { "type": "string", "description": "Write only. Datetime of last update received from API. See the `safe_update` property", "writeOnly": true }, "url": { "type": "string", "description": "The API url of this ticket", "readOnly": true }, "via": { "type": "object", "description": "For more information, see the [Via object reference](/documentation/ticketing/reference-guides/via-object-reference)", "properties": { "channel": { "type": "string", "description": "This tells you how the ticket or event was created. Examples: \"web\", \"mobile\", \"rule\", \"system\"\n" }, "source": { "type": "object", "description": "For some channels a source object gives more information about how or why the ticket or event was created\n", "additionalProperties": true } } }, "via_followup_source_id": { "type": "integer", "description": "POST requests only. The id of a closed ticket when creating a follow-up ticket. See [Creating a follow-up ticket](/documentation/ticketing/managing-tickets/creating-and-updating-tickets#creating-a-follow-up-ticket)" }, "via_id": { "type": "integer", "description": "Write only. For more information, see the [Via object reference](/documentation/ticketing/reference-guides/via-object-reference/)", "writeOnly": true }, "voice_comment": { "type": "object", "description": "Write only. See [Creating voicemail ticket](/api-reference/voice/talk-partner-edition-api/reference/#creating-voicemail-tickets)", "writeOnly": true } }, "example": { "id": 35438, "subject": "API rate limiting issue", "status": "open", "priority": "high", "created_at": "2026-01-15T12:00:00Z" } } } ] } ] }