Help Scout integration – Appmixer connector library

Help Scout Mailbox connector.

Changelog

3 versions

v1.1.0 Latest

Added MakeApiCall component for performing arbitrary authorized API calls to the Help Scout API.

v1.0.4

v1.0.3

Type	Details
OAuth 2	—

Create a new email conversation in a mailbox using an existing customer ID.

Create a new customer profile in HelpScout with comprehensive customer information.

Add an agent reply thread to a conversation. Supports attachments and CC/BCC.

Add a private internal note to a conversation with optional attachments and status change.

Search/list conversations using an advanced Help Scout query. Results are always sorted by modifiedAt in descending order (newest modified first).

Search/list customers using an advanced query. Results are always sorted by modifiedAt in descending order (newest modified first).

Retrieve a specific conversation by ID.

Retrieve a single customer by ID.

Retrieve all emails available for a customer.

Retrieve all accessible mailboxes for the authenticated user.

Retrieve the current authenticated user profile.

Retrieve all tags available to the account.

Performs an arbitrary authorized API call to the Help Scout API.

Update conversation properties such as subject, status, assignee, and other fields. Note: Help Scout API only accepts one field update per request.

Update an existing customer.